From January 1st 2021, new shipping processes were applied to all DHL Global Mail (Paket) packages, which we were never informed of. This has meant that all non EU orders shipped since January 13th when we recommenced shipping have been returning to us on a daily basis. We’ve reshipped all returned orders to date but we are expecting more. If you have not received your order, please don’t hesitate to contact us and we will keep you updated as best we can.
The only upside to this new process is that we can no offer tracking on ALL orders, whether it is one cassette, one patch, one CD or one LP and so forth. This is a major step for the mail order and all customers will now we emailed a tracking number with their orders in future. Our Global Mail is handled by DHL Deutsche Post and so all mail is tracked via www.deutschepost.de.
